Do I have to meet with a provider in-person before a visit can be conducted via video?
In many states, it is not necessary for the doctor/patient relationship to be established in person. However, a prior in-person visit is a requirement in other places like Texas. In Minnesota, the Minnesota Board of Medical Practice (MBMP) announced that the provider and the patient do not have to meet in person to establish the relationship.
Will insurance pay for my video visits?
Many do. Minnesota Health Care Programs (MHCP) programs will cover telehealth services in the same manner as any other benefits. Coverage will not be limited to geography or location and applies to services provided via telehealth. Ask your insurance provider for clarification.
What isn’t covered under your telehealth services?
Telehealth does not include the following:
- Communication that consists solely of an email or facsimile.
- Electronic connections that are not conducted over a secure encrypted website
- Prescription renewals
- Scheduling a test or appointment
- Clarification of issues from a previous visit
- Reporting test results
- Non-clinical communication
What is Telehealth?
It is the use of electronic information and telecommunication technologies to provide healthcare services remotely. You can visit your medical doctor or nurse practitioner from any place without going to the clinic.
What are the Benefits of Telehealth?
Telehealth can support and promote care without the risk of getting sick from other people. Some complaints that do not require a lot of physical exam can be done via video. Concerns such as pink eye, birth control counselling, smoking cessation, etc.
Cons of Telehealth.
Since you are not in the same room with the provider, physical exam is limited. Sometimes your provider might advise for you to have an office visit.
Technical issues can also occur during the visit.
Technical issues can also occur during the visit.
Will my Televisit be Private?
Yes, we do not record visits. You should be in a private place, so people around you cannot hear you while speaking with your provider.
What if I am not Comfortable with a video visit?
We understand that it takes time to get used to seeing your provider virtually. If you are uncomfortable, please cancel your appointment and schedule an appointment with your primary care provider at an actual clinic.
Can Telehealth replace ER visits?
No, if you are having a life-threatening emergency, please call 911 or go to the ER. Telehealth is only used for continuation of care, health care counseling, and treating of minor illnesses.
Can I schedule a same day appointment with a provider?
Yes you can. Please give the provider at least an hour notice. We want to ensure that our scheduled patients are taken care of on-time. But if your need is urgent, you should specify in the message section.
How much does Telehealth cost?
Telehealth will not cost more than an office visits, it can be a cheaper option sometimes. Due to the current COVID-1 pandemic, most insurance payors including Medicare now cover certain telehealth visits. Please call your insurance company first to confirm eligibility.
Where Can I Pick up my prescriptions?
Your prescription will be sent to the pharmacy of your choice. Please be advised that we do not prescribe controlled substances at Pathway Virtu-Health
Please send all your concerns and complaints to info@pathwayvirtuhealth.com
Resources
Centers for Disease Control and Prevention (CDC)
Telehealth Resource Center